At Keno Lottery, we're committed to providing a smooth and enjoyable experience for all our users. If you have any questions or concerns, please don't hesitate to reach out using one of the following channels.
Our support team is available 24 hours a day, 7 days a week to assist with your queries. Whether it's help with a specific issue or guidance on how to get the most out of our platform, we're here for you.
Preferred Contact Methods
We recommend using our live chat feature for quick and efficient support. However, if you prefer email or have a more complex query, please don't hesitate to contact us via one of the following options:
Before reaching out to our support team, please take a look at our comprehensive help centre, where you'll find answers to many frequently asked questions. Our dedicated section for responsible gambling assistance is also available 24/7.
If you have any issues related to your account or need help verifying your identity, please contact our support team via live chat or email. Our dedicated agents will guide you through the process.
Technical Support
For technical queries or troubleshooting assistance, please reach out to us using one of the above methods. We'll do our best to resolve your issue promptly and efficiently.
We strive to respond to all support inquiries within a few hours during regular working hours (Monday to Friday). Please note that response times may vary depending on the complexity of your query and the volume of incoming requests.
Complaint or Dispute Guidance
In the unlikely event you're not satisfied with our service, we encourage you to reach out to us directly so we can work together to resolve any issues. Our aim is to provide a positive experience for all users.
For questions about your account security or if you've noticed suspicious activity, please contact us right away. We'll take immediate action to secure your account and prevent any potential losses.
Mobile and Desktop Support Accessibility
Our platform is designed to be accessible on both desktop and mobile devices. If you experience any issues with our site, we're here to help troubleshoot or provide alternative solutions.
We offer support in English and French, reflecting the diverse nature of our user base. Please feel free to communicate with us in either language for assistance.
Responsible Gambling Assistance
If you're concerned about your gambling habits or need advice on responsible gaming practices, please visit our dedicated section within our help centre or contact a member of our support team via live chat or email.
In addition to our support channels, we encourage users to explore self-service options where applicable. This includes managing account settings and accessing helpful resources directly from your dashboard.
We're committed to providing the best possible experience for all our users. Thank you for choosing Keno Lottery!
