1. Acceptance of the Terms
By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
2. Eligibility Requirements
To use our services, you must:
3. Geographic Restrictions
Our platform is intended for residents of Canada only. We reserve the right to restrict access from certain regions or countries.
4. Account Registration Rules
You can register one account per person. Misrepresentation, duplicate accounts, or multi-accounting may result in suspension or closure of your account.
5. Identity Verification and KYC
We require verification of your identity before processing withdrawals or allowing significant transactions. You must provide accurate personal information and documentation to comply with our KYC procedures.
6. Account Accuracy Obligations
You are responsible for ensuring the accuracy of your account information, including name, address, email, and payment details.
7. Account Security Responsibilities
Keep your login credentials secure and confidential. You are liable for any unauthorized transactions or activities that occur on your account due to your failure to protect it adequately.
8. Login Credentials and Password Protection
Choose a strong password and keep it confidential. Never share your login information with anyone.
9. Restricted Behaviour and Prohibited Activities
We reserve the right to suspend or close accounts engaged in:
10. Bonus and Promotion Rules
Bonuses are subject to wagering requirements, game restrictions, and time limits. Our bonus policy is outlined on our website.
11. Wagering and Gameplay Conditions
All games have specific rules governing gameplay, stakes, and payouts. Familiarize yourself with the game-specific terms before playing.
12. Bonus Abuse Prevention
We monitor accounts for suspicious activity related to bonuses or promotions. Infringement of bonus policy may lead to restrictions on your account.
13. Deposits and Withdrawals (if supported by source material)
Deposits are subject to our payment processing fees, terms, and conditions. We reserve the right to reverse any transactions suspected of being fraudulent, suspicious, or in breach of these Terms & Conditions.
14. Verification Before Withdrawals
Withdrawal requests require verification of your account information, including address and identity documentation.
15. Processing and Review Procedures
Our team will review withdrawal requests for compliance with our policies. You may be asked to provide additional documentation before processing can begin.
16. Responsible Gambling Expectations
We encourage responsible gaming practices among all users. If you feel that your gambling habits have become excessive or problematic, please seek help through the support resources listed on our website.
17. Self-Exclusion and Account Restrictions
You may voluntarily exclude yourself from using our platform for a specified period (6 months, 1 year, or permanently). This will be reflected in your account settings.
18. Game Fairness and RNG Systems
We utilize independent Random Number Generators (RNGs) to ensure fairness and unpredictability of all games offered on our site.
19. Technical Interruptions or Voided Gameplay
In the event of technical issues, system maintenance, or voiding gameplay due to unforeseen circumstances, we reserve the right to temporarily suspend accounts or cancel transactions.
20. Suspension or Closure of Accounts
We may suspend or close your account at any time if:
21. Intellectual Property and Platform Ownership
Our platform, its content, design, code, and functionality are protected by intellectual property rights owned solely by Keno Lottery Canada Inc.
22. Limitation of Liability
In no event shall we be liable for:
23. Modification of Terms
We reserve the right to modify these Terms & Conditions at any time without prior notice.
24. Contact or Support Guidance
For support inquiries, feedback, or concerns regarding your account or our services, please contact our dedicated team.
These Terms & Conditions are intended for guidance and may be subject to change as we update and refine them according to regulatory requirements and industry standards.
